Support
Starfall on the web, iPhone and Android
Email support@starfallsky.com and we’ll answer within a few days. Say which device you play on, and what happened. You can also use Send feedback on the game’s home screen.
I forgot my passphrase
On the sign-in screen, choose Forgot your passphrase? and enter your account’s email. We’ll send a link that lets you choose a new one. The link works once, for an hour. If your account has no email, write to us from any address with your account name, and we’ll help.
Playing on another device
Signing in is optional. If you make an account (Sign in on the home screen), your progress follows you to any device you sign in on. Without an account, Save & backup on the home screen downloads a file of your progress that you can restore elsewhere.
Reporting or blocking a player
- During an online duel: open the ⋯ menu and choose Report or block player. A blocked player is never matched with you again.
- On the daily board: tap the ⚑ beside a name to report it, or to hide it from your board.
- A tale: in the reader’s ⋯ menu, choose Report this tale….
We read every report. There is no chat in Starfall: other players see only your table name and your moves.
Deleting your account
Sign in, open Your Star Chart from the main menu, choose Delete my chart, and type your passphrase to confirm. This removes your account, your saved progress and your tales from our server. Your progress on the device stays, until you clear the site’s data or uninstall the app. You can also email us to delete anything else we hold.
Tales
Tales are short stories written by Anthropic’s Claude AI from your idea, and read aloud by Inworld. Each player can write a few a day. If a tale fails or doesn’t sound right, you can rewrite it from the reader. Tell us about anything that shouldn’t be there.
Something isn’t working
- Online play, sign-in or Tales won’t connect: check your connection and try again in a minute. Duels against the computer, the story and your collection work offline.
- The screen looks wrong or too small: try the size control in the duel’s ⋯ menu.
- Anything else: email us, or use Send feedback. A screenshot helps.
Privacy
What Starfall keeps about you, and why, is in our privacy policy.